Return & Refund Policy
At My Happy Munch, customer satisfaction is important to us. We take great care to ensure that all products are packed and delivered in the best possible condition. Since our products are food items, certain return and refund conditions apply.
Returns
Due to the nature of food products, we generally do not accept returns once an order has been delivered.
However, returns may be considered under the following circumstances:
- Incorrect product delivered.
- Product received in a damaged condition.
- Missing items from the order.
- Product found to be expired upon delivery.
To request a return, please contact us within 48 hours of receiving your order and provide:
- Order Number
- Product Details
- Clear photos of the product and packaging
- Description of the issue
Refund Eligibility
Refunds may be approved if:
- The wrong product was delivered.
- The product arrived damaged during transit.
- The item is unavailable after payment has been completed.
- A verified quality issue is reported and approved by our support team.
Refund requests submitted after 48 hours of delivery may not be eligible for review.
Non-Refundable Situations
Refunds or returns will not be accepted for:
- Change of mind after purchase.
- Taste preferences or personal expectations.
- Products opened, consumed, or partially used.
- Incorrect shipping information provided by the customer.
- Delivery delays caused by courier partners or unforeseen circumstances.
Refund Process
Once your request is reviewed and approved:
- Refunds will be processed to the original payment method used during purchase.
- The refund process may take 5–10 business days depending on your bank or payment provider.
- You will receive confirmation once the refund has been initiated.
Order Cancellation
Orders may be cancelled before they are dispatched.
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, cancellation requests cannot be accepted.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Our team will investigate the issue and provide an appropriate replacement or refund where applicable.
Contact Us
For any return, refund, or cancellation requests, please contact us:
My Happy Munch
Phone: +91 99865 44119
Email: Support@myhappymunch.com
Address: Sree Balaji Agro Foods, No: 450, 6th Cross, South Avenue, Gottigere, Bengaluru – 560083.
We appreciate your trust in My Happy Munch and remain committed to delivering premium-quality products and excellent customer service.